Skip to content
HELP, WITHOUT THE HUNT

Frequently
asked questions.

A little clarity before your next shop. Find answers about voucher codes, saved offers and using VoucherButler.

New here? See how it works
LET’S MAKE IT SIMPLE

Find your answer.

Search a question or choose a topic below.

12 questions

How do I use a voucher code?

Choose an offer and read its conditions, then select Get Code. Copy the code, visit the retailer and add eligible items to your basket. Paste the code into the promo-code or voucher-code box at checkout and select Apply.

Check that the discount appears in your final total before you pay. For a step-by-step introduction, visit How it works.

What’s the difference between a code and a deal?

A code is entered at the retailer’s checkout. A deal takes you to an offer on the retailer’s website and may not need a code, such as a sale price or an automatic basket discount.

Check the offer details to see which products, customers or order values qualify.

Why is my voucher code not working?

A code may have expired, reached a usage limit or apply only to certain products, customers or order values. Check for typing errors or extra spaces, then review the offer’s conditions and your basket.

Retailers can change or withdraw offers, so we cannot guarantee that every listed code will work. Try another offer if needed and always check the total before paying.

Can I use more than one code on an order?

That depends on the retailer’s rules. Some accept only one voucher code per order, and a code may exclude sale items or other promotions.

Read the offer conditions and compare the final totals to see which eligible offer gives you the better saving.

How do I save an offer for later?

Select the heart on an offer to add it to your saved list. Open Saved offers from the heart in the site header to find it again.

Your list is stored locally in the browser on the device you use. It does not sync between devices or through an account. Saving an offer does not reserve it or extend its expiry date.

Why have my saved offers disappeared?

Your saved list belongs to the browser and device where you created it. Using another browser or device will show a different list. Clearing site data or closing a private-browsing session may remove your saved offers.

Return to the original browser if you can. If its saved data has been cleared, you will need to find and save those offers again.

Who can help with payment, delivery or a return?

Your purchase is made directly with the retailer, so contact their customer-service team about payments, delivery, cancellations, refunds or returns. Have your order number and purchase details ready.

VoucherButler cannot view or change your retail order. If your question is about our website or a listed offer, contact us.

Do I need a VoucherButler account?

You can browse offers and use voucher codes without creating a VoucherButler account. Saved offers are kept in your browser.

The retailer may ask you to sign in or create an account to complete a purchase or use an offer for selected customers.

How does VoucherButler make money?

We may earn a commission when you use one of our coupons or links to make a purchase. The retailer’s offer conditions and final checkout price still apply.

You can read more about using this website in our Terms of use.

Can I share a voucher code I’ve found?

Yes. Visit Submit a code to share the retailer, the code and any conditions you know, such as the expiry date, minimum spend or product exclusions.

Please share public offers only. Avoid personal, one-use or account-specific codes, and do not include private account or payment information.

Where can I find student discounts?

Start with our Student discounts page for guidance on finding and using student offers.

Eligibility and verification depend on the retailer or its student-verification provider. You may need to confirm your student status before receiving or using a discount.

How can I report an accessibility problem?

Visit our Accessibility page for help and ways to get in touch. Tell us which page you were using, what you were trying to do and what went wrong.

If helpful, include your browser, device and any assistive technology you use. Please leave out passwords, payment details and other sensitive information.

ALL SET FOR YOUR NEXT SHOP

A good find could be a click away.

Browse your favourite stores and check the details of each offer.

Browse stores