About Get Your Guide

GetYourGuide is a booking platform for tours, museum tickets, day trips and activities rather than a tour operator itself, and a Get Your Guide discount code is applied to a booking that is fulfilled by a local supplier. That structure explains most of what is worth knowing: the platform handles the payment, the confirmation and the cancellation terms, while the person who meets you at the meeting point works for someone else.

Skip the line is not the same as skip the queue

A timed-entry or reserved-entry ticket gets you past the ticket-buying queue, which at a busy museum is the long one. It does not remove the security queue, the cloakroom queue or a separate queue for a specific room inside. Listings describe which queue is avoided, and reading that line saves the disappointment of arriving expecting to walk straight in.

Cancellation terms vary by activity, not by platform

Many activities are free to cancel up to a stated number of hours before the start, but plenty are non-refundable from the moment of booking, particularly timed museum entry and small-group tours. The cancellation policy is shown on each listing before you pay, and it is set by the supplier. Check it specifically if your plans depend on the weather or on a connecting flight.

Meeting points and what to bring

The commonest cause of a missed tour is a meeting point that looks obvious on a map and is not obvious on the ground. Read the meeting instructions the evening before, screenshot them, and note whether the voucher must be printed or can be shown on a phone. Some activities require photo identification, and a few have age, height or health restrictions that are stated in the listing.

Reviews are per activity, not per city

Two tours of the same landmark can be run by different companies with very different guides. Read the reviews on the specific listing, and look at the recent ones, since operators change.

Using a Get Your Guide discount code

Enter the code at checkout and check the total before confirming, because a booking cannot be repriced afterwards. Codes usually carry a minimum spend, apply to a set booking window and often exclude tickets sold at a fixed price by an attraction.