About Hotels.com UK

Hotels.com is an Expedia Group booking site, and a Hotels.com UK discount code is applied to the room rate at the point of booking. Booking a hotel through a platform rather than directly is a trade: you get one place to compare, one confirmation and one cancellation policy to read, and you give up the direct relationship with the hotel that sometimes gets you a better room.

Free cancellation is a property setting, not a site policy

Each rate carries its own cancellation terms, and they vary within the same hotel. Free cancellation usually runs until a stated time a day or more before arrival, after which the first night or the whole stay becomes chargeable. Non-refundable rates are cheaper because that risk moves to you. Read the terms on the rate you are actually booking rather than the one at the top of the page.

Resort fees and local taxes are paid at the hotel

Some hotels, particularly in North America and parts of Asia and the Middle East, charge a mandatory daily resort or facility fee collected on site. European cities frequently add a tourist tax per person per night. These are disclosed on the booking page under taxes and fees, and they are not covered by a discount code, so add them before you compare two options.

Room types are not interchangeable

A double, a twin and a king are different beds, and a room sold for two adults will not sleep a third without a charge. Where a booking includes children, enter their ages, since the price and the room allocation depend on them. Requests such as a high floor or adjoining rooms are requests, not guarantees.

Reward nights and what they exclude

Loyalty schemes on booking sites collect stay credit towards a free night, and the credit is usually calculated on the room rate excluding taxes and fees. Discounted and reward bookings often do not earn credit, so a code and a reward night can pull against each other.

Using a Hotels.com discount code

Apply the code before confirming and check the total, as a completed booking cannot be repriced. Codes commonly carry a minimum spend, exclude non-refundable and opaque rates, and apply only within a stated booking and travel window.