About The Gift Experience

The Gift Experience sells personalised gifts, engraved items and keepsakes, and a The Gift Experience discount code is applied to something that will be made specifically for you. That single fact governs everything about ordering here: personalised goods are produced to your instruction, which means the proofreading is your job and the return is usually not available.

Check the text twice, then once more

What you type is what gets engraved or printed, including the typo. Names, dates and spellings are transcribed exactly, so read the preview character by character rather than glancing at it. Watch the character limit, because a message that fits the box may still be trimmed on a small item, and watch capitalisation: some processes render text exactly as entered and others force capitals.

Lead time is not delivery time

A personalised order has a production stage before it is dispatched, and the two are quoted separately. Add them together and then count back from the date you need it, allowing a buffer for a weekend. Ordering on the Tuesday for a Saturday birthday is usually too late even where next-day delivery exists, because the item has not been made yet.

What engraves well on what

Glass and crystal are sandblasted or laser etched and read as frosted white. Stainless steel and aluminium engrave dark and crisply, and plated items should be engraved through the plating only where the maker says so. Wood takes a burn mark that varies with the grain, so no two pieces are identical, which is part of the appeal. Ceramic is printed rather than engraved and the print sits on the glaze.

Personalised means not returnable

Because a personalised item cannot be resold, the ordinary right to change your mind does not apply, and this is standard rather than a shop being difficult. A genuine fault or an error against the instruction you submitted is a different matter and should be put right, so keep a screenshot of the order confirmation showing exactly what you typed.

Using a The Gift Experience discount code

Put the code in before payment and confirm the figure. Personalisation charges and delivery are frequently outside the offer even where the item itself is included, and bundles priced as a set will not take a further reduction.