About AO.com

AO.com sells electrical goods online with its own delivery and installation operation rather than subcontracting it. That is the distinguishing feature and it is a real one: the people who bring a washing machine also fit it, take the old one and take the packaging away.

In a category where the delivery is the part that goes wrong, controlling it end to end is worth more than a small price difference.

What they sell

Large appliances form the core: washing machines, dryers, dishwashers, fridges and freezers, cookers, ovens and hobs, in freestanding and integrated versions.

Around them sit televisions and audio, computing, small kitchen appliances, vacuum cleaners, and a range of gaming and mobile products.

Where the cost really is

On a large appliance the headline price is only part of the picture. Installation, disconnection of the old machine, its removal and recycling, and any specialist work such as plumbing a dishwasher into a new position are all separate lines.

Add those up before comparing two retailers, because a cheaper machine with paid installation frequently costs more than a dearer one with it included. Check the delivery slot and whether the crew will take the appliance to the room it is going in, rather than to the front door, since on a fridge that matters considerably.

Using an AO.com discount code

Choose the appliance and the installation options, apply the code at the checkout and confirm the full total. These are described as AO.com discount codes, voucher codes and promo codes.

The retailer runs a paid membership scheme carrying free delivery, extended returns and member pricing, and a member rate and a public code are normally alternatives rather than a stack. Manufacturer cashback promotions run alongside and are claimed separately after purchase. Installation and recycling charges sit outside percentage codes.